MK
Marie K
1 reviews | Active since May 2015
23 May 2015, 10:12
Over charging
As from January 2015 MTN increased my monthly mobile charges by R150 per month. My service remained unchanged and I was not advised of any increases. Nor did I agree to or request any changes to the contract. To levy a charge of an additional amount not agreed to by a user via debit order amounts to *****. <br> <br> I have queried this 3 times now and have not received any feedback. <br> <br> Can hellopeter assist?
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MTN South Africa's replyOfficial
27 May 2015, 14:49Hello Marikate,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
In regards to this matter I pick up that your contract came to an end on the 2015-01-10, this means that since the invoices from the 13th of January there is no longer a discount being passed on the data bundle you have loaded on your line. You can either do an upgrade to a new package that will have new specials or remove the data bundle altogether. Do let us know how we can assist you.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
In regards to this matter I pick up that your contract came to an end on the 2015-01-10, this means that since the invoices from the 13th of January there is no longer a discount being passed on the data bundle you have loaded on your line. You can either do an upgrade to a new package that will have new specials or remove the data bundle altogether. Do let us know how we can assist you.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply27 May 2015, 14:49
Official
Hello Marikate,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
In regards to this matter I pick up that your contract came to an end on the 2015-01-10, this means that since the invoices from the 13th of January there is no longer a discount being passed on the data bundle you have loaded on your line. You can either do an upgrade to a new package that will have new specials or remove the data bundle altogether. Do let us know how we can assist you.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
In regards to this matter I pick up that your contract came to an end on the 2015-01-10, this means that since the invoices from the 13th of January there is no longer a discount being passed on the data bundle you have loaded on your line. You can either do an upgrade to a new package that will have new specials or remove the data bundle altogether. Do let us know how we can assist you.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,