1 reviews | Active since Jun 2017
<p>Spoke to Malik</p> <p> </p> <p>I took out a new contract in April, Samsung S7 Galaxy which came with a free TV.</p> <p>I was told that the first debit would be a bit higher because of the activation fee.</p> <p> </p> <p>May debit – 939</p> <p>June Debit - 939</p> <p> </p> <p>I asked him why my account is 939 for the past two months, assuming the first month was the activation fee.</p> <p> </p> <p>Mam, we carried over a recurring data bundle for 2GIG from your previous contract onto your new contract???</p> <p> </p> <p>Why would they do that?</p> <p>Doesn’t your new contract replace or wavier the previous contract. I didn’t authorise the recurring bundle on the new contract.</p> <p> </p> <p> </p> <p>SO PATHETIC!!!!! Total Breach of contract.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have adjusted credit for been incorrectly charged the 2GB data bundle amount of R520.00 which will reflect in your contract account within 3 to 5 working days.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have adjusted credit for been incorrectly charged the 2GB data bundle amount of R520.00 which will reflect in your contract account within 3 to 5 working days.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.