over charging
<p>Account moved to pre-paid but you still continue to take our money.??</p>
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Replies (2)
MTN South Africa's replyOfficial
05 Jul 2016, 07:09Good day Annelene,
Thank you for your post.
Kindly be advised that your number was migrated to prepaid on 2016-06-07. The invoice dated 2016-06-07 was the last invoice billed for the number ******1840, you were charged for the call charges and data usage from the 12th of May to the 7th of June 2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply05 Jul 2016, 07:09
Official
Good day Annelene,
Thank you for your post.
Kindly be advised that your number was migrated to prepaid on 2016-06-07. The invoice dated 2016-06-07 was the last invoice billed for the number ******1840, you were charged for the call charges and data usage from the 12th of May to the 7th of June 2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
's updateReviewer Update
06 Jul 2016, 09:18Hi Ayanda,
Thanks for your reply. This is the only place I have so far gotten a response from MTN. Can you supply itemes billing for the above to prove the usage? I can't get that from the online linnk just an invoice which means nothing.
's update06 Jul 2016, 09:18
Reviewer Update
Hi Ayanda,
Thanks for your reply. This is the only place I have so far gotten a response from MTN. Can you supply itemes billing for the above to prove the usage? I can't get that from the online linnk just an invoice which means nothing.