kS
khanyi Siluma-Thompson
1 reviews | Active since Oct 2012
09 Dec 2015, 13:26
over charging
I loaded airtime last night and, this morning when i woke up I had R26 and i sent 3 sms checked my airtime again it was R18 at 12pm I was trying to log on to whatsApp and it couldn't go through and I then checked my airtime and it was 0.00 I called the Mtn call centre and firstly was told i will be transferred and the call was dropped. I called back again and i spoke to a guy who was trying to assist me he kept on being defensive telling i had the internet on on my phone and i kept on explaining to him the my data was completely off I got really annoyed and I ended the call. Yesterday a friend of mine had a very same problem something is not right at Mtn they over charging their customers for absolutely nothing. They need to get their act together!!! I want my airtime back!!
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MTN South Africa's replyOfficial
14 Dec 2015, 15:07Hello cleo01,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have checked on the system and it shows that the airtime was used on internet in 2015-12-09 08:13:03 it took R4.87 and again in 2015-12-09 12:38:10 it took R17.95.
Kind regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have checked on the system and it shows that the airtime was used on internet in 2015-12-09 08:13:03 it took R4.87 and again in 2015-12-09 12:38:10 it took R17.95.
Kind regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply14 Dec 2015, 15:07
Official
Hello cleo01,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have checked on the system and it shows that the airtime was used on internet in 2015-12-09 08:13:03 it took R4.87 and again in 2015-12-09 12:38:10 it took R17.95.
Kind regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have checked on the system and it shows that the airtime was used on internet in 2015-12-09 08:13:03 it took R4.87 and again in 2015-12-09 12:38:10 it took R17.95.
Kind regards
Nompumelelo
REQ:***
Best regards,