HH
Hilton H
1 reviews | Active since Sept 2015
28 Sept 2015, 12:10
Over Charging
I have a MTN contract that has averaged R 599 pm for more than 18 months. Until tMTN started charging me the following:<br> <br> May R 1140<br> June R 1330<br> July R 1294<br> August R 1806<br> September R 2429<br> <br> With no deviation from the norm they still have not been able to give a reason for the charges after numerous phone calls since the irregular billing began. I have a reference number *** which they say they will respond to in 7 days which has now gone past 3 weeks without a response. <br> <br> My own service provider is taking money from me that they can not give an account for.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Sept 2015, 07:28Hello HHenderson,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have checked on our systems and it shows that your line is an open line should you wish to set up a limit/ susbscriber usage limit please contact 808 from your contract phone and ask them to set it up.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have checked on our systems and it shows that your line is an open line should you wish to set up a limit/ susbscriber usage limit please contact 808 from your contract phone and ask them to set it up.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply29 Sept 2015, 07:28
Official
Hello HHenderson,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have checked on our systems and it shows that your line is an open line should you wish to set up a limit/ susbscriber usage limit please contact 808 from your contract phone and ask them to set it up.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have checked on our systems and it shows that your line is an open line should you wish to set up a limit/ susbscriber usage limit please contact 808 from your contract phone and ask them to set it up.
Warm Regards
Nompumelelo
REQ:***
Best regards,