LC
Lerushka C
1 reviews | Active since Feb 2013
02 Jul 2015, 13:51
Over Charging
Thank you for this update. I am still over charged - R1000 more than my monthly debit order was deducted this week. I have retracted the payment and attempted to make the normal contract payment, but your banking system does not allow an EFT.<br> <br> This is unnecessary, costly and time consuming. Please balance off this month's amount with previous incorrect billing incurred.<br> <br> Secondly, Please advise when will I be provisionally compensated with 500MB of data and 200 sms<br> <br> <br> <br> SUPPLIER'S RESPONSE Mtn Time and Date 14:00:19 | Wed 1 Jul 15<br> Hello LL Chetty,<br> <br> Thank you for your post<br> <br> Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> The line was unsuspended on the 2015-06-25.<br> <br> Kindly note that your number will be provisioned with 500MB of data and 200 sms. <br> <br> A billing query has been logged from invoice dated 2015-02-13 to 2015-06-13 to investigate and credit your account for the products that were not loaded. The reference number for the billing logged is Request ***.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Rega
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MTN South Africa's replyOfficial
17 Jul 2015, 15:11Hello LL Chetty,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the R1 465.89 was for the invoice generated on the 13 May 2015 of R876.44 plus the June invoice of R509.00. We have credited an amount of R388.84 to rectify this since the usage limit was not active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the R1 465.89 was for the invoice generated on the 13 May 2015 of R876.44 plus the June invoice of R509.00. We have credited an amount of R388.84 to rectify this since the usage limit was not active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply17 Jul 2015, 15:11
Official
Hello LL Chetty,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the R1 465.89 was for the invoice generated on the 13 May 2015 of R876.44 plus the June invoice of R509.00. We have credited an amount of R388.84 to rectify this since the usage limit was not active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the R1 465.89 was for the invoice generated on the 13 May 2015 of R876.44 plus the June invoice of R509.00. We have credited an amount of R388.84 to rectify this since the usage limit was not active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,