AR
Annamarie R
1 reviews | Active since Oct 2014
28 Jul 2015, 10:31
Over charges on Account, and no response
I have on a few occassions now sent queries to teh customer care line on my over charged account. I am billed for data usage but still have ample data left at the end of every month. Sent quries to the custoemr care, and no response, have tried calling 1555 and 808, and cannot get through and call gets cut after a while
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MTN South Africa's replyOfficial
11 Aug 2015, 14:59Hello Anna Ryan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that if you have multiple pages open at the same time, the data usage will either deplete from your airtime or packet switch data charges will incur. Please ensure that you close each page before opening another to avoid extra charges.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that if you have multiple pages open at the same time, the data usage will either deplete from your airtime or packet switch data charges will incur. Please ensure that you close each page before opening another to avoid extra charges.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply11 Aug 2015, 14:59
Official
Hello Anna Ryan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that if you have multiple pages open at the same time, the data usage will either deplete from your airtime or packet switch data charges will incur. Please ensure that you close each page before opening another to avoid extra charges.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that if you have multiple pages open at the same time, the data usage will either deplete from your airtime or packet switch data charges will incur. Please ensure that you close each page before opening another to avoid extra charges.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***