Over charges on a Fixed Term Contract
<p>I have two MTN contracts with MTN, both are for cellphones as my cell phone was ****** earlier this year. The one contract amount is R120.00 per month for 24months, the other is R499.00 per month for 24months. Last month when I was notified by my bank that the MTN charges were deducted, I noticed that over R1 700.00 was deducted! This is more than 3x the amount I need to pay. I have been trying to reach the store for over two days and the number is constatly busy. I am unable to go into the store as I do not have means of transport.</p> <p> </p> <p>Not only the inconvenience, but I am a single woman living on my own. There is no way I have budgeted such an amount to come off my salary all at once like this. I have no money for the rest of the month now and fear I may not be able to get to work every day as I need to take public transport. I then went through my transactions for the month before last and noticed that the previous month I was also charged more than what I should have been. An amount of over R800.00. Where is my money going to??? Who is making these odd amounts up?? Who is playing with people's fixed term contracts??</p> <p> </p> <p>This is unnactable and need a response soonest please.</p> <p> </p> <p>Thank you,</p> <p>Chresta</p>
Good day Chresta,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that on the invoice dated 2016-09-13 for the number *** you were billed an amount of R1665.23 of which you were mostly charged for additional data usage. Please further note that you may cap your usage not to exceed the monthly provisioning activation the SUL by dialling *141*5# - Usage limit - then set to limit of choice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
Good day Chresta,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that on the invoice dated 2016-09-13 for the number *** you were billed an amount of R1665.23 of which you were mostly charged for additional data usage. Please further note that you may cap your usage not to exceed the monthly provisioning activation the SUL by dialling *141*5# - Usage limit - then set to limit of choice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
