BM
Brian M
1 reviews | Active since Jul 2015
15 Jul 2015, 15:56
Over Charged with no verification provided
Highly frustrated with a level of service received from MTN, I have been over charged for my contract account, normally my account ranges around R700-R1000, now for May 2015 (R2060)and June 2015 (R3900). I have requested that a detailed list of who I called or sites I visited be sent to me to verify, to this day nothing. <br> <br> I have requested in mid June 2015 already to have my account be checked for accuracy, which has not been done.<br> <br> Latest Reference number: ***<br> <br> I don't give a damn about you pathetic response here, just sort this out
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MTN South Africa's replyOfficial
29 Jul 2015, 09:29Hello SB45,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that due to the industrial action that we faced, our billing department is experiencing a backlog of queries. Please be advised that the request for the data charges to be validated is still pending with our billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that due to the industrial action that we faced, our billing department is experiencing a backlog of queries. Please be advised that the request for the data charges to be validated is still pending with our billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply29 Jul 2015, 09:29
Official
Hello SB45,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that due to the industrial action that we faced, our billing department is experiencing a backlog of queries. Please be advised that the request for the data charges to be validated is still pending with our billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that due to the industrial action that we faced, our billing department is experiencing a backlog of queries. Please be advised that the request for the data charges to be validated is still pending with our billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,