MB
Monique B
1 reviews | Active since Mar 2012
16 Mar 2015, 05:30
over charged R1200
I am VERY upset<br> <br> The request red *** has NOT been actioned AND I have again been charged incorrectly on BOTH lines for FEB and MARCH? That's a total of 4x I've been over charged on BOTH my lines , totaling R1200! I have only been credited R149 so you still need to credit me R1051!<br> <br> This is *********.<br> <br> Please advise why this has NOT been resolved you have taken money from my account that is not yours and I am really getting frustrated. No one answers the 808 line and no one comes back to me? What am I supposed to do?<br> <br> Again please reply today as your service is a complete joke!<br>
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MTN South Africa's replyOfficial
18 Mar 2015, 12:15Hello MoniqueEmma,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a credit of R149 was passed on 2015-01-21 and R298 was passed on the 2015-02-03. A billing query has been logged for the invoices that have not yet been credited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a credit of R149 was passed on 2015-01-21 and R298 was passed on the 2015-02-03. A billing query has been logged for the invoices that have not yet been credited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply18 Mar 2015, 12:15
Official
Hello MoniqueEmma,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a credit of R149 was passed on 2015-01-21 and R298 was passed on the 2015-02-03. A billing query has been logged for the invoices that have not yet been credited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a credit of R149 was passed on 2015-01-21 and R298 was passed on the 2015-02-03. A billing query has been logged for the invoices that have not yet been credited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,