KM
Kyle M
1 reviews | Active since May 2014
17 Feb 2016, 12:57
Over Charged & No Customer Feedback!
I wrote the report below weeks ago and was told by MTN that they would get hold of me to sort it out and give me feedback. To date no one has!!<br> <br> I have a contract with MTN in which I bought an Apple MacBook. Part of the deal was I received a MTN sim card and USB internet stick. I use the internet stick and sim card to access my account with Afrihost and have never been billed more than R700 in a month. My actual payments are R669 and only twice have I been charged more when I had used the MTN internet service past my limit. The sim card has never been inserted into a cellphone and for the last few months I've only ever accessed the internet through Afrihost which I pay separately for. In order to access the internet via my MTN account on my wifi I have to physically change settings on my wifi router, which I haven't. To add onto all of this I was out of the country for nearly two weeks in January, yet my January bill was over R1800. When I queried it I was told that I had accessed the internet to downloaded ringtones and pictures from my 'phone'. All of which is impossible. I've already asked my bank to reverse the payment and am cancelling my debit orders with MTN.
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Replies (3)
MTN South Africa's replyOfficial
22 Feb 2016, 16:31Hello Noah12,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have requested for a URL report from our billing department to investigate and validate the charges.They will investigate and revert to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have requested for a URL report from our billing department to investigate and validate the charges.They will investigate and revert to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply22 Feb 2016, 16:31
Official
Hello Noah12,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have requested for a URL report from our billing department to investigate and validate the charges.They will investigate and revert to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have requested for a URL report from our billing department to investigate and validate the charges.They will investigate and revert to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Best regards,
KM
Kyle M's updateReviewer Update
08 Jun 2016, 08:08I have since cancelled my contract with MTN, after being overcharged and no explanation or reimbur*****t taking place. After having gone into their Bedfordview store to cancel my contract, filled out the necessary paperwork, I've since been charged R370 on 1 May and now the 1 June. I was told when I cancelled my account that there would probably be a pro rata amount due, which I assumed the first R370 that was deducted from my account was about. Because the same thing then happened in June I went into the store and queried it only to find out that instead of them cancelling my contract they upgraded the contract and supposedly issued me a phone.
Obviously this was done **********ly and I am now in the process of having this 'upgrade' cancelled and trying to get reimbursed the R740. MTN is an absolute joke, as if the Nigeria incident wasn't enough. Flippin' ridiculous.
KM
Kyle M's update08 Jun 2016, 08:08
Reviewer Update
I have since cancelled my contract with MTN, after being overcharged and no explanation or reimbur*****t taking place. After having gone into their Bedfordview store to cancel my contract, filled out the necessary paperwork, I've since been charged R370 on 1 May and now the 1 June. I was told when I cancelled my account that there would probably be a pro rata amount due, which I assumed the first R370 that was deducted from my account was about. Because the same thing then happened in June I went into the store and queried it only to find out that instead of them cancelling my contract they upgraded the contract and supposedly issued me a phone.
Obviously this was done **********ly and I am now in the process of having this 'upgrade' cancelled and trying to get reimbursed the R740. MTN is an absolute joke, as if the Nigeria incident wasn't enough. Flippin' ridiculous.
KM
Kyle M's updateReviewer Update
04 Jul 2016, 09:58I am still being charged for this ********** upgrade. Have gone in numerous times to the EastGate MTN store to try and have this cancelled and to get reimbursed to no avail. I have now cancelled ALL contracts with MTN and am in the process of having the debit orders cancelled and the latest one reversed. Have never felt so disgusted by a company's absolute disregard for a client and their willingness to carry on *****ing from me.
KM
Kyle M's update04 Jul 2016, 09:58
Reviewer Update
I am still being charged for this ********** upgrade. Have gone in numerous times to the EastGate MTN store to try and have this cancelled and to get reimbursed to no avail. I have now cancelled ALL contracts with MTN and am in the process of having the debit orders cancelled and the latest one reversed. Have never felt so disgusted by a company's absolute disregard for a client and their willingness to carry on *****ing from me.