ZA
Zaahid A
1 reviews | Active since Dec 2015
03 Dec 2015, 00:33
Over charged more than R1000 for data
I have a data contract for R69 per month, and I was billed more than R1000, I know for a fact that I did not exceed my limit, my data usually rolls over to the next month because I hardly use it. I have sent various emails to mtn, but nothing has been done, mtn's excuse was that I exceeded my limit due to downloads to my phone. My sim card is not in my phone at all! It's in a ****le for internet use only. This is totally unacceptable.
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Replies (1)
MTN South Africa's replyOfficial
07 Dec 2015, 10:39Hello Zab,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the invoice dated 2015-06-13 to 2015-08-13 to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the invoice dated 2015-06-13 to 2015-08-13 to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply07 Dec 2015, 10:39
Official
Hello Zab,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the invoice dated 2015-06-13 to 2015-08-13 to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the invoice dated 2015-06-13 to 2015-08-13 to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***