cM
candice M
1 reviews | Active since Mar 2015
14 Mar 2015, 11:00
over charged monthly billing and no smart watch
We went to the Mtn store at sunnypark and requested an upgrade on one of our contracts which was due for an upgrade, we did that but to our surprise our package was on a Sony Z3 and we did not know or was not told it just went on promotion and you got a free smart watch. Now that we raise it up after thoroughly going through our contract it is indeed true that we supposed to get the watch. And the money that is deducted from our account is more than the subscription which we signed for
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MTN South Africa's replyOfficial
19 Mar 2015, 10:14Hello phumudzo014,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've now contacted the store Supervisor & Manager to assist with providing a copy of your contract to see what you've signed for and we will then match it to the promotions that were available at the time the application was done.
We will touch base with you as soon as we get a copy of the contract and once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've now contacted the store Supervisor & Manager to assist with providing a copy of your contract to see what you've signed for and we will then match it to the promotions that were available at the time the application was done.
We will touch base with you as soon as we get a copy of the contract and once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply19 Mar 2015, 10:14
Official
Hello phumudzo014,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've now contacted the store Supervisor & Manager to assist with providing a copy of your contract to see what you've signed for and we will then match it to the promotions that were available at the time the application was done.
We will touch base with you as soon as we get a copy of the contract and once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've now contacted the store Supervisor & Manager to assist with providing a copy of your contract to see what you've signed for and we will then match it to the promotions that were available at the time the application was done.
We will touch base with you as soon as we get a copy of the contract and once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***