Over charged monthly and service suspensions
I am on MTN subscription. I pay my monthly subscription by debit order every 15th - pay day. My debit order goes through every month, not a single month where my money is not debited by mtn through d bank but de are months where my services will be suspended. This has been going on in the previous months and when I query this mtn would uplift d suspension but after a few weeks services will be suspended again. I have decided to keep quiete n not contact mtn because this mistake is not sorted , it is still going on. They suspend and open my service any time they want and this frustrates me. What frustrates me more is that on top of the normal payment I must pay Mtn they charge me more and I dont understand why am I paying them so much. My monthly payment is supposed to be R899 per month but in other months I would pay more than R2000 and when I look at the bill nothing shows where is this money coming from.
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your account had no Subscriber Usage limit set and the reason you are paying more than your monthly subscription is because you are able to go over your monthly minutes and bundles allocations. You mostly exceed on the Internet.
This is also the reason your line gets suspended often, you exceed the Credit Limit allocated to your account. We have now set the Subscriber Usage Limit for you to be R0.00. This limit will not allow you to exceed your contract monthly allocations. You will be required to load airtime once you have use up all your bundles. To change this limit please contact our customer Care line on 083 1 808.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your account had no Subscriber Usage limit set and the reason you are paying more than your monthly subscription is because you are able to go over your monthly minutes and bundles allocations. You mostly exceed on the Internet.
This is also the reason your line gets suspended often, you exceed the Credit Limit allocated to your account. We have now set the Subscriber Usage Limit for you to be R0.00. This limit will not allow you to exceed your contract monthly allocations. You will be required to load airtime once you have use up all your bundles. To change this limit please contact our customer Care line on 083 1 808.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN has done it again. Since 16/07/16 my services have been suspended without any reason. This time I did not exceed my monthly allocation, but I got suspended.
After changing my usage limit to R0 inJanuary all was well until recently. I even believed that their services have improved and they are now taking good care of ytheir customers. I was blinded by this and even renewed my contract (which I was planning to terminate after the way I was mistreated last year), but still stayed on the R0 limit usage. But I have not even recieved the new device and yet my services are suspended.
My monthly payments are paid through the bank and the last payment went off on the 15 July 2016 - this means I am up-to-date, but I can make a call or send an sms on my phone.
MTN has done it again. Since 16/07/16 my services have been suspended without any reason. This time I did not exceed my monthly allocation, but I got suspended.
After changing my usage limit to R0 inJanuary all was well until recently. I even believed that their services have improved and they are now taking good care of ytheir customers. I was blinded by this and even renewed my contract (which I was planning to terminate after the way I was mistreated last year), but still stayed on the R0 limit usage. But I have not even recieved the new device and yet my services are suspended.
My monthly payments are paid through the bank and the last payment went off on the 15 July 2016 - this means I am up-to-date, but I can make a call or send an sms on my phone.