1 reviews | Active since Jan 2014
OVER CHARGED ME FOR UNKNOWN NUMBERS
I HAVE APP**** FOR NEW CONTRACT IN MTN CANAL WALK STORE FOR IPHONE 6S IN LAST WEEK OF OCTOBER , WHEN I GOT AN SMS SAYING CONTRACT WAS APPROVED , I WENT TO STORE TO COLLECT THE THE DEVICE THEN THEY SUSPECT SOME ***** ACTIVITY ON MY ACCOUNT SAYING THE NEW NOS(i,e ***,***,***) WERE ADDED TO MY ACCOUNT WITH OUT MY KNOWLEDGE AND APPROVAL, THEY LOGGED DISPUTE ON THIS ISSUE LATER AFTER TWO WEEKS I GOT A CALL FROM MTN SAYING DISPUTE IS SETTLED AND THE THREE NOS WERE REMOVED FROM MY ACCOUNT , NOW I RECIEVED MY MONTHLY INVOICE WITH HELL LOT OF AMOUNT AND USAGE WITH THOSE NUMBERS , MY TOTAL BILL SUPPOSED TO BE 550Rands but now i got the bill of around 8000Rands,please look into the issue.my id no is ***, contact n***9,***
Thank you for bringing this to our attention via the Hello Peter website.
We appreciate that you have made us aware of the issues that you have experienced.
I have consulted with our ***** department regarding the matter, as per our telephone conversation with you earlier our ***** department will be awaiting an affidavit disputing the lines and a certified ID copy from you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for bringing this to our attention via the Hello Peter website.
We appreciate that you have made us aware of the issues that you have experienced.
I have consulted with our ***** department regarding the matter, as per our telephone conversation with you earlier our ***** department will be awaiting an affidavit disputing the lines and a certified ID copy from you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,