qV
quintin V
1 reviews | Active since Nov 2015
18 Nov 2015, 12:07
over charged me for a topup contract for 2 months
MTN over charged me for a top up contract for September and October 2015 logged complaints and still no feedback as to how this problem wil be resolved. The contract is for R479p/m and i was charged R603 for the month of September and October 2015.
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Replies (1)
MTN South Africa's replyOfficial
19 Nov 2015, 11:00Hello Menace11,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier the matter has been resolved, please note a billing query has been for credit to be passed .
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier the matter has been resolved, please note a billing query has been for credit to be passed .
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply19 Nov 2015, 11:00
Official
Hello Menace11,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier the matter has been resolved, please note a billing query has been for credit to be passed .
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier the matter has been resolved, please note a billing query has been for credit to be passed .
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***