1 reviews | Active since Aug 2017
over charged me
<p>I have been with autopage cellular for 10 years and they have never sand me a statement. In 2016 they sold the company to MTN and without properly informing me that and they change the account number to new MTN , then after they claim that i owe they R2000 that i don't know off, i then asked for a statement but i can reache them then i contacted MTN for help they also claim that i owe them R1800 of which i was paying my accout everytime i also tried consumer they failed me and say i must pay the account that i don't understand my phone is blocked and i am still paying please help me ( how much was the total contract for autopage and why they gave me onother bcontract while i owe money to them NCR must intervane</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Hi Mike,
I'm disappointed too as this problem have been going on since January 2016 without any success. I have dealt with numerous MTN call center and back office personel, I have provided proof of payments to substantiate my position. I have been told that they will escalate to their relevant supervisors, who inturn have escalated to legal and I'm still in the position that MTN claim that I owe you Money from 2008. All of this only started when I changed my payment method from debit order to manual payments in January 2016. How is it that this occurred when the contracts were transferred from Auto Page to MTN. I did not receive an invoice from either Auto Page or MTN stating that I owed money from 2008. Now my cell numbers have been barred from upgrades and my second number ( ********** ) has been blocked completey.
Gabriel
073 **********
Hi Mike,
I'm disappointed too as this problem have been going on since January 2016 without any success. I have dealt with numerous MTN call center and back office personel, I have provided proof of payments to substantiate my position. I have been told that they will escalate to their relevant supervisors, who inturn have escalated to legal and I'm still in the position that MTN claim that I owe you Money from 2008. All of this only started when I changed my payment method from debit order to manual payments in January 2016. How is it that this occurred when the contracts were transferred from Auto Page to MTN. I did not receive an invoice from either Auto Page or MTN stating that I owed money from 2008. Now my cell numbers have been barred from upgrades and my second number ( ********** ) has been blocked completey.
Gabriel
073 **********