1 reviews | Active since Jul 2015
OVER CHARGED FROM LAST YEAR
I previously was a Nashua Mobile customer and had no problems up until they closed! once my account was transferred to MTN I had been over charged. The first time I had reported it, MTN had given me so many reference numbers and every time I called there was some excuse or another. But last month the REAL DRAMA had BEGAN. I took a package of what should have been R299 per month over 24months and requested my limit to be at ZERO. The consultant had told me it would take 2-24hours (which had not happened) I went then to Coastlands and there I was given a ref number: *** for my data usage to be ZERO. last month I was billed R1111.10 and this month R1500 and some odd rand. I am not going to pay R2700 and some odd rand for a CELLPHONE BILL I AM NOT INSANE. this is Unacceptable! This is no fault of mine therefor I DO WANT TO BE DEBITED R2700 and some odd rand I cannot afford almost 3k out of my account. SICK AND TIRED OF MTN!!!
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution, we will call you on Monday.
Regards
Bongi
Best regards,
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution, we will call you on Monday.
Regards
Bongi
Best regards,
