JV
Jean-Pierre Viljoen
1 reviews | Active since Jul 2020
16 Jul 2020, 08:03
Over charged for Topup
Good day.
Ive got a My Topup contract of R199 per month. In the contract i cant exceed more then 40gb per month. If i do i myst buy data. On the month of June I got debited R4224.12 from my account. Ive not changed the contract or requested any other options. I reversed the charge because I dont have finances to pay that charge.
I went into the Springs Mall branch and they said that they cant see when or how the change in the account was done. Please reverse this charges on my account since its not my fault or doing. I cant be held responsable for mistakes thats been made from MTN staff or other.
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Replies (2)
MTN South Africa's replyOfficial
16 Jul 2020, 23:58Thank you for your post.
We sincere apologized for any inconvenience caused
The invoice for June reflect your account is billed for Self Service Purchase data purged from the device.
The request is sent to the billing department for investigation.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenience caused
The invoice for June reflect your account is billed for Self Service Purchase data purged from the device.
The request is sent to the billing department for investigation.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply16 Jul 2020, 23:58
Official
Thank you for your post.
We sincere apologized for any inconvenience caused
The invoice for June reflect your account is billed for Self Service Purchase data purged from the device.
The request is sent to the billing department for investigation.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenience caused
The invoice for June reflect your account is billed for Self Service Purchase data purged from the device.
The request is sent to the billing department for investigation.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
JV
Jean-Pierre Viljoen's updateReviewer Update
17 Jul 2020, 08:22Hello Alice.
I never purchased any data from self service.
I dont even use self service.
The data i get every month from tge my topup is enough.
I also dont have a MTN app so cant even change the limit i use.
I was in a MTN branch yesterday and spoke to a consoltant their.
He showed me that the limit is on zero.
Which means if a ran out of data its not possible to get charged.
Please fix this problem as i cant afford to pay for a charge that im not responsable for.
Thank you.
I never purchased any data from self service.
I dont even use self service.
The data i get every month from tge my topup is enough.
I also dont have a MTN app so cant even change the limit i use.
I was in a MTN branch yesterday and spoke to a consoltant their.
He showed me that the limit is on zero.
Which means if a ran out of data its not possible to get charged.
Please fix this problem as i cant afford to pay for a charge that im not responsable for.
Thank you.
JV
Jean-Pierre Viljoen's update17 Jul 2020, 08:22
Reviewer Update
Hello Alice.
I never purchased any data from self service.
I dont even use self service.
The data i get every month from tge my topup is enough.
I also dont have a MTN app so cant even change the limit i use.
I was in a MTN branch yesterday and spoke to a consoltant their.
He showed me that the limit is on zero.
Which means if a ran out of data its not possible to get charged.
Please fix this problem as i cant afford to pay for a charge that im not responsable for.
Thank you.
I never purchased any data from self service.
I dont even use self service.
The data i get every month from tge my topup is enough.
I also dont have a MTN app so cant even change the limit i use.
I was in a MTN branch yesterday and spoke to a consoltant their.
He showed me that the limit is on zero.
Which means if a ran out of data its not possible to get charged.
Please fix this problem as i cant afford to pay for a charge that im not responsable for.
Thank you.