TL
Thina L

1 reviews | Active since Nov 2015

10 Nov 2015, 10:01

Over Charged for the last 6 months

If Anyone sees me taking up another contract with MTN, Shoot me dead!!!<br> <br> I have used MTN for more than 10 years, recently took 3 contracts in following years. Unfortunately, In the past 6 months they have been overcharging my account by over R350 and they keep passing the buck between departments when I ask for an itemized bill. Fortunately I now have all expiry dates for my contracts and two are in the next 3 month, I have taken the decision to cancel them and cut my ties with this Network.<br> <br> It is so frustrating that when the situation is like this they do not know who the right people are to seek a resolution. in the case where I had not been able to pay this extra charge in these months, I would have been blacklisted, yet they keep dragging it and ducking the dispute. <br> <br> There needs to be a method where we as clients can blacklist these suppliers for their horrifying service.<br> <br> ****ed, SOON TO BE EX MTN CLIENT

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Nov 2015, 14:33
Official
Hello LitshaniTP,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the Billing department for assistance Ref REQ:***.

Regards
Nompumelelo
REQ:***