1 reviews | Active since Sept 2011
Over Charged for PSD Data? That I never spent
I have been an MTN customer for the past 4 years with a data contract for my Ipad and my wive's computer. My average spends over the past couple of years sits at about R600 - the contract cost approx R380 and that's for 1 GIG - I normally watch my data like a hawk - as I know that out of bundle rates are expensive - hence I end up buying a gig or two to get to the R600/R700. <br> <br> This month - after checking my MTN Active - I have an invoice for approx R3200 ?My wife and I have wi-fi at work and at home - so data is only used when we are out and about. The invoice says R2200 of data- with no explanation. I could not have used that data.<br> <br> My 4 problems:<br> <br> 1) The MTN app on my ipad hasn't worked in 3 weeks - so I can only monitor data on MTN Active<br> 2) On the MTN Active portal - the line item shows approx R2200 for data - and the amount of data shows 0? that doesn't make sense. <br> 3) I have raised 3 queries - 2 online (no feedback) and I went to MTN Rivonia to open one in person.<br> 4) I have been told I cannot put a limit on my account so it doesnt go over<br> <br> REQ:*** - please advise?<br> <br> On a positive note - Tshepo Selepe was a pleasure to deal with! I will go back to MTN Rivonia anytime!
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration it has caused.
Kindly be advised that the data validation query is still pending with the billing department. Please be advised to turn off the data billing services when you are using Wi-Fi, the reason for this is that the device always looks for the strongest connection/signal. This means it switches to data billing automatically if the Wi-Fi signal is week or you move outside of the Wi-Fi radius.
If the MTN app is still not working on your IPad, kindly contact our data support team on 1555.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration it has caused.
Kindly be advised that the data validation query is still pending with the billing department. Please be advised to turn off the data billing services when you are using Wi-Fi, the reason for this is that the device always looks for the strongest connection/signal. This means it switches to data billing automatically if the Wi-Fi signal is week or you move outside of the Wi-Fi radius.
If the MTN app is still not working on your IPad, kindly contact our data support team on 1555.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
