1 reviews | Active since Jan 2016
Over charged for over 6 months
My MTN contract was due for renewal. On the 28th of June 2015 I downgraded my contract to My MTNChoice 200mins@279 (S300 D300) 24. I have since the 28th of June 2015 been charged for data and sms which according to the contract signed were included as free. I have contacted the call centre approximately 6 times and in each instance I am assured that the matter will be resolved and I will be credited for the over charged amount, only to find that the very next month, I am charged for the data and sms. I have been over charged in excess of R800 to date and no matter how many times I contact the call centre in an attempt to rectify the situation, the over charges continue month by month. My account is debited on a monthly basis by MTN, thus I have no control to prevent the over charging from taking place. The contract that I signed with MTN is a legal and binding document on the part of both parties, thus cannot fathom why after 6 calls to have the situation rectified, I continue to pay and pay and pay and pay.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The credit has been passed against the account, the credit has been used against the January invoices balance and the account reflect now in credit with R-549.63. We have sent the request to the banking department to refund the credit to the bank account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The credit has been passed against the account, the credit has been used against the January invoices balance and the account reflect now in credit with R-549.63. We have sent the request to the banking department to refund the credit to the bank account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***