1 reviews | Active since Apr 2013
Over charged billing
Hi, my contract quiry is ***, my account was debited am amount of R3103 for this month and my accounts statement from the shop shows that I owed R549 like the previous months from the initial contract date, I had a quiery from November of not receiving data ***/***...I am not happy how this has been handled by Kollonade Mtn Manager Maria Jansen who made fun of me in front of staff. All I want from you is that you refund me as soon as possible since I havedebits going off tomorrow. May you please speed up the process, I understand there are processes in place but since there are no faults from my side, I expect you to put the interests of the customer first, like you commit. This is a humble request. Contacts *** Ka
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the extra billing on the November invoice is due to extra internet usage used after the 1GB has been used up at this time of the charge the package has been on open 1GB package. The usage limit is only set up 12-11-2015 the usage and billing period is from 20-10-2015 until 20-11-2015. However the charge for the billing is from 30 -10-2015 from 17:49:20 until 30-10-2015 21:16:31.
No credit due the charges are valid, You are welcome to call the 808 call center and to request for the itemized billing that will reflect this charge.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the extra billing on the November invoice is due to extra internet usage used after the 1GB has been used up at this time of the charge the package has been on open 1GB package. The usage limit is only set up 12-11-2015 the usage and billing period is from 20-10-2015 until 20-11-2015. However the charge for the billing is from 30 -10-2015 from 17:49:20 until 30-10-2015 21:16:31.
No credit due the charges are valid, You are welcome to call the 808 call center and to request for the itemized billing that will reflect this charge.
Kind Regards,
Alice van der Merwe
***
Best regards,