BO
Belia O
1 reviews | Active since Oct 2015
07 Oct 2015, 19:02
Over charged and query ignored
MTN charged over R5000 on my account, which is usually under R300. I logged the query nearly two months ago in the shop in Watercrest Mall, KZN. I've been to the shop three times with no news. The amount is eating up unnecessary interest in my account.
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MTN South Africa's replyOfficial
08 Oct 2015, 09:10Hello Belia Oh,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have tried making contact with you on the number provided in the post to obtain the either the cell-phone number or account number to gain access to the account.
I have left a detailed voice message and will suggest that you make contact with us on our live chat service, which can be accessed through the link below.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Please type in your cell-phone number, click on next and wait for the chat window to appear and you will be connected to our office.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have tried making contact with you on the number provided in the post to obtain the either the cell-phone number or account number to gain access to the account.
I have left a detailed voice message and will suggest that you make contact with us on our live chat service, which can be accessed through the link below.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Please type in your cell-phone number, click on next and wait for the chat window to appear and you will be connected to our office.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply08 Oct 2015, 09:10
Official
Hello Belia Oh,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have tried making contact with you on the number provided in the post to obtain the either the cell-phone number or account number to gain access to the account.
I have left a detailed voice message and will suggest that you make contact with us on our live chat service, which can be accessed through the link below.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Please type in your cell-phone number, click on next and wait for the chat window to appear and you will be connected to our office.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have tried making contact with you on the number provided in the post to obtain the either the cell-phone number or account number to gain access to the account.
I have left a detailed voice message and will suggest that you make contact with us on our live chat service, which can be accessed through the link below.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Please type in your cell-phone number, click on next and wait for the chat window to appear and you will be connected to our office.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,