TR
TANJA R
1 reviews | Active since Mar 2009
19 Jul 2018, 12:23
OVER CHARGED AGAIN
Once again MTN is not charging what was signed up for. I signed (In June) a new contract for a R89.00 incl Vat. Being charged additional, their excuse is the Vat has increased????? vat increased in April.................................
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Replies (2)
MTN South Africa's replyOfficial
23 Jul 2018, 14:47Good day TANJA,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your inbox as we have sent you an IMrequesting for more information to provide further assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,
MTN South Africa's reply23 Jul 2018, 14:47
Official
Good day TANJA,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your inbox as we have sent you an IMrequesting for more information to provide further assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,
TR
TANJA R's updateReviewer Update
27 Jul 2018, 06:48Seems like that even if you sign a contract for R89.00, the increase in Vat (1 April) is used as an excuse for over charging. Contracts do not seem to count for anything. FALSE advertising. The service is TOTALLY unacceptable.
TR
TANJA R's update27 Jul 2018, 06:48
Reviewer Update
Seems like that even if you sign a contract for R89.00, the increase in Vat (1 April) is used as an excuse for over charging. Contracts do not seem to count for anything. FALSE advertising. The service is TOTALLY unacceptable.