RM
Roxanne M
1 reviews | Active since Jul 2015
22 Jul 2015, 19:36
Over charged account
I've been trying to get in contact with anyone at MTN all month after receiving an incorrect debit order from MTN for double my contract amount.<br> I have tried emailing and phoning MTN countless times and no one will answer the calls or respond to the emails.<br> Please have someone contact me to resolve this issue.<br> <br> MTN is impossible to reach for any kind of service or help. After the complete lack of service I'm getting from MTN, I'd never recommend them to anyone, and I'm considering changing my service provider to someone who actually provides me with a service.
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MTN South Africa's replyOfficial
03 Aug 2015, 14:51Hello RoxanneMarlboro,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that on the invoice dated 2015-05-20 there is an amount of R357.17 charged for PSD (Packet Switched Data). This is for data used after exhausting your data bundle of 300MB. Furthermore please note that on the 2015-07-31 a Subscriber Usage Limit of R0.00 was activated.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that on the invoice dated 2015-05-20 there is an amount of R357.17 charged for PSD (Packet Switched Data). This is for data used after exhausting your data bundle of 300MB. Furthermore please note that on the 2015-07-31 a Subscriber Usage Limit of R0.00 was activated.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
MTN South Africa's reply03 Aug 2015, 14:51
Official
Hello RoxanneMarlboro,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that on the invoice dated 2015-05-20 there is an amount of R357.17 charged for PSD (Packet Switched Data). This is for data used after exhausting your data bundle of 300MB. Furthermore please note that on the 2015-07-31 a Subscriber Usage Limit of R0.00 was activated.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that on the invoice dated 2015-05-20 there is an amount of R357.17 charged for PSD (Packet Switched Data). This is for data used after exhausting your data bundle of 300MB. Furthermore please note that on the 2015-07-31 a Subscriber Usage Limit of R0.00 was activated.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***