1 reviews | Active since Sept 2015
Over charged
In April this year I took a second contract with MTN but now with this new contract they are over charging me because the phone I took I was supposed to pay only R149pm but now my instalment was R189pm before their prices went up of wich that is totally wrong and not in the agreement iv signed up. I still have with me their April catalogue issue that has the same phone I signed up for, i have asked them to investigate what's the cause of this cause now it's really irritating me as I've been to the same shop I got the contract from and the assistant who helped tried many times to contact them regarding this but until he is not getting any positive feedback from you. I also tried too but three people iv been referred to who are GLEN MOTLADILE and PRINCESS NDLELA have failed to look into the thoroughly as I captured and sent images of that phone with the page number in the same edition they had in April.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that cell *** is on an 1GB data contract, we do pick up that the account is billed for calls and Short message done on the SIM card, note that due to the contract on data line any calls or SMS send/made from the SIM card will be charged to the account.
Cell number *** subscription fee a month R189.99.
Cell number *** subscription fee a month R216.41.
We do pick up on the May and July invoice you have been charged for data usage, the account will be credited for R1.38. Allow +-10 working days.
Our prices did increased in June month.
1.22 \Monthly Service Charge\" means subscription fees charged monthly in advance by MTN for Your access to and use of the Network Services and the monthly charges applicable to the Value Added Services used by You
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that cell *** is on an 1GB data contract, we do pick up that the account is billed for calls and Short message done on the SIM card, note that due to the contract on data line any calls or SMS send/made from the SIM card will be charged to the account.
Cell number *** subscription fee a month R189.99.
Cell number *** subscription fee a month R216.41.
We do pick up on the May and July invoice you have been charged for data usage, the account will be credited for R1.38. Allow +-10 working days.
Our prices did increased in June month.
1.22 \Monthly Service Charge\" means subscription fees charged monthly in advance by MTN for Your access to and use of the Network Services and the monthly charges applicable to the Value Added Services used by You
Best regards,