HP
HARRY P
1 reviews | Active since Jul 2015
14 Jul 2015, 14:00
Over charged
I received a bill of R3720 from Mtn for May. My average spend is R950. I phoned to investigate and still waiting for reply from Mtn. They can't explain why its so high saying I must have used the internet but can't provide proof of my usage.It's now two months down the line and still waiting for reply.
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Replies (1)
MTN South Africa's replyOfficial
30 Jul 2015, 11:08Hello potter10,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been logged with billing department for validation and to send the URL report via email.
***_REQ:***
*** -REQ:***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been logged with billing department for validation and to send the URL report via email.
***_REQ:***
*** -REQ:***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,
MTN South Africa's reply30 Jul 2015, 11:08
Official
Hello potter10,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been logged with billing department for validation and to send the URL report via email.
***_REQ:***
*** -REQ:***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been logged with billing department for validation and to send the URL report via email.
***_REQ:***
*** -REQ:***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,