TM
Tshepiso M
1 reviews | Active since Sept 2018
04 Sept 2018, 09:44
Over charged
I am so furious with this network provider , the over debited me and when i called to enquire i was told the money they overcharged will be placed on my mtn account and that time i had serious plans for that money such behaviour is not needed. I want a refund of the money they took
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MTN South Africa's replyOfficial
04 Sept 2018, 11:51Good day Tsepiso,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has been logged through to our banking department for the credit to be paid in to your bank acc. This should take 48 hours to process.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply04 Sept 2018, 11:51
Official
Good day Tsepiso,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has been logged through to our banking department for the credit to be paid in to your bank acc. This should take 48 hours to process.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,