Over charged
So I have been with Mtn since 2013 if I remember correctly, So in April 2015 I upgraded my phone and in October 2014 I bought my tablet from them, both on contract. So last year February I went under debt review and both contracts were suspended and the remaining 15 months contract on my phone and 7 months on my tablet were listed under my debt review payment. I phoned them yesterday 29/11/2017 to find out what my balance is due to my credit report stating that I am in a credit of R763 with them and they notified me that I still owe R7725.73! Now according to my calculations I have paid them R4640.83 on my tablet before I went under debt review and R4311.00 on my phone, I have also paid them R3660.37 up to date since I started debt review, so that gives you a total of R12612.20 that I have paid them in total so I want to know how I am still owing R7725.73 when the only payments I can see allocated from legal side is what I have paid through debt review thus far? This is ridiculous and I need answers because according to my knowledge I should be paid up by now and be in credit with you guys. I need this sorted A.S.A.P
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
