lN
linda N
1 reviews | Active since Jun 2015
10 Jun 2015, 20:01
over charged
I have a contract with mtn which is being over charged for in the last month of my contract.I've being phoning customer service which puts me hold several times nd then hang up yo query the charges.been to the mtn store wer I was told they can't help me either cos they can't get tru to their consultants.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Jun 2015, 09:46Hello truth-about-it,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The last billed invoice on your account is dated 20-05-2015. The billing is fine on that invoice.
Please share more detail as to why you think you were over charged.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The last billed invoice on your account is dated 20-05-2015. The billing is fine on that invoice.
Please share more detail as to why you think you were over charged.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply12 Jun 2015, 09:46
Official
Hello truth-about-it,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The last billed invoice on your account is dated 20-05-2015. The billing is fine on that invoice.
Please share more detail as to why you think you were over charged.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The last billed invoice on your account is dated 20-05-2015. The billing is fine on that invoice.
Please share more detail as to why you think you were over charged.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,