AW
Alistair W
1 reviews | Active since Aug 2010
12 May 2015, 11:29
Over Charged
My wife uses this contract on occasion and does not use the minutes on the account. Last month my account doubled for no reason - and the SIM is in a phone with no data connection possible. Since I somehow do not have itemised billing I cannot check what this is for, and since MTN do not respond to email queries, or answer their call center number I am unable to get it activated.<br> Every time I take out a contract this happens and I end up canceling it.
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 15:31Hello awallis,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply13 May 2015, 15:31
Official
Hello awallis,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Best regards,