PN
Petunia N

1 reviews | Active since Jul 2015

29 Jul 2015, 19:02

Over charge on my account

I took a 2GB data bundle contract from MTN on 22-05-2015 for the cost of R119. When I received my bill it was for an amount of R1140. I can't understand how my account could have reached so much. According to my understanding and budget I was only going to pay R119 per month for the contract. I have tried numerous times to contact MTN customer services but can never get through to them. I have also gone to the MTN shop at Galleria Mall in Amanzimtoti but they always tell me that MTN is on strike and they can't do anything about it. So how do I get back the money that they have deducted from my account. Please help

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Aug 2015, 09:37
Official
Hello patty1605,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The reason your bill was high is because you have data charges on your account amounting to R705.45 excluding vat.

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***