TI
Tiffany I
1 reviews | Active since Dec 2014
11 Jun 2015, 20:20
Over charge on account
Thank you for noting my refund/credit note on my June statement which was due to me 2 months ago. Also on the statement is my invoice for the month. You are now charging me 330.50 instead of my normal premium 320.50. Then I called the call centre which is no longer in use. I can't use the self help for this issue. So tell me why are you over charging me again, it's unacceptable.
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MTN South Africa's replyOfficial
12 Jun 2015, 12:42Hello Tiffany_,
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
MTN Service Provider
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
MTN Service Provider
MTN South Africa's reply12 Jun 2015, 12:42
Official
Hello Tiffany_,
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
MTN Service Provider
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
MTN Service Provider