AC
Angus C
1 reviews | Active since Jul 2015
26 Jul 2015, 11:09
Over charge on account
I need someone to contact me as soon as possible. I have been over charged and my phone has been disconnected. I use this phone for work and it's unacceptable that no one can explain why. I have been trying to get hold of the call centre but the phone always cuts. Something needs to be done about the service provided by MTN
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Replies (1)
MTN South Africa's replyOfficial
05 Aug 2015, 10:19Hello angus@09,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Our records show that your number was cancelled and migrated to prepaid on
2015-07-31.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Our records show that your number was cancelled and migrated to prepaid on
2015-07-31.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply05 Aug 2015, 10:19
Official
Hello angus@09,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Our records show that your number was cancelled and migrated to prepaid on
2015-07-31.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Our records show that your number was cancelled and migrated to prepaid on
2015-07-31.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***