TI
Tiffany I
1 reviews | Active since Dec 2014
26 Jun 2015, 09:39
Over Charge Not responded to
I've been waiting for 2 Weeks for my query to be responded to now. For my June invoice I am now being charged 330.50 my premium suppose to be 320.50. When is this matter going to investigated as I can no longer consult the call centre as it's been closed or a store because everybody goes to the stores to complain . So MTN can just do what they like and over charge me! This is ridiculous. This is the 2nd over charge in the last 3 months and nothing is being done about this.
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MTN South Africa's replyOfficial
08 Jul 2015, 15:37Hello Tiffany_,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that as off 13th of May 2015 all pricing on contracts was increased, customers were also notified of these changes.
Thank you
Wenzile Masina
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that as off 13th of May 2015 all pricing on contracts was increased, customers were also notified of these changes.
Thank you
Wenzile Masina
MTN South Africa's reply08 Jul 2015, 15:37
Official
Hello Tiffany_,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that as off 13th of May 2015 all pricing on contracts was increased, customers were also notified of these changes.
Thank you
Wenzile Masina
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that as off 13th of May 2015 all pricing on contracts was increased, customers were also notified of these changes.
Thank you
Wenzile Masina