Over charge/BIll wrong
<p>Been with MTN for 8 years never skipped a single payment. However this is the Second time after getting a another contract with MTN the they have over charged me. I got the R99p/m data deal and currently being Charged R360 p/m for 3 months. The data wrong the Bill wrong. Go to store ask for the manager to call me 3 days no Call no nothing just "here a ref number what more must we do". </p> <p> </p> <p>WILL NOT LEAVE IT..... South Africa ,had enough of being exploited by big companies</p>
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MTN South Africa's replyOfficial
04 Jul 2016, 14:26Good Day Markal Vd Westhuizen
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the package has been loaded correctly and a credit has been passed towards your account for incorrect data charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply04 Jul 2016, 14:26
Official
Good Day Markal Vd Westhuizen
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the package has been loaded correctly and a credit has been passed towards your account for incorrect data charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Zukiswa
REQ: **********
Best regards,