SM
SANS M

1 reviews | Active since Oct 2015

09 Oct 2015, 12:25

Over charge and incompetence

MTN is the most *********** supplier in South Africa. <br> I have had a problem with my contract from the day I got it (ie 01/05/2015) I took the contract for<br> R199.00 ( includes BIS 50 min and 100 sms) but MTN charges me R129.00. Firstly they took 17 days to do a SIM Swop . Whenever I queried I was told MTN is stricking. This is the worst telecommunication company in South Africa. When I enquired about the discrepany in charge I was told that there was an increase in May 2015.<br> It amazing that MTN was on strike then so how did they Increase and when did they notify their customers .<br> According to MTN catalogur for the month of May the contract was advertised for R199 ending 31/05/2015<br> This is unacceptable.

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Oct 2015, 07:10
Official
Hello Sash123,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly be advised that Emails and SMSES were sent out to customers in April notifying the customers about the price increase.The revised pricing became effective in the 13th of May 2015 for both existing and new contract.

Warm Regards
Nompumelelo
REQ:***

Best regards,