1 reviews | Active since May 2015
over charge
I've have a contract with mtn for the past 8 years and sadly, I get nothing but **** from them. <br> <br> I noticed that recently, my airtime gets depleted at a very rapid rate. I'm on top-up 500 by the way. Now usually that would last me more than a month since I migrated from Anytime500 to Top Up 500 meaning I got about 632 mins/month on top up as oppose to R2.50/min on an open line - which I had. This morning when i phoned 808 the operator told me I'm being charged R1.95/min as per contract. I've never signed up for that ****. Somebody was supposed to get back to me, no one did as yet. By the way, I was never informed about any price increases. <br> <br> I'm not happy and if this bull **** isn't sorted and I'm not being refunded/credited by tomorrow I'm porting this ****ing number. This is preposterous and outrageous and i'm livid of all this **** of mtn. If it's not dropped calls and no services, you get ripped on your monthly bill. I spend almost R1500 a month with you... I expect better from MTN.<br> <br> GET BACK TO ME!!!!
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
With the MTN Anytime 500 Top Up the voice calls in bundle rate is R1.95 and the out of bundle rate is R0.79.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
With the MTN Anytime 500 Top Up the voice calls in bundle rate is R1.95 and the out of bundle rate is R0.79.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
