FG
Fransiena G
1 reviews | Active since Sept 2013
12 Oct 2015, 11:08
Over billing problem not resolved
Dear Sir/Madam<br> I'm very frustrated. I have been over-billed from February - September this year. I have a fixed account of R360 on this cellphone number. I went to the retail shop in Jakaranda mall in Gezina, Pretoria. They have logged a call now 3 times. I phoned the accounts department of MTN, they logged a call. I've done it online and still I don't get back the money that was overcharged. Will you please be so kind to help me resolve this problem? <br> Regards<br> Fransie Grobbelaar<br>
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MTN South Africa's replyOfficial
13 Oct 2015, 21:55Hello FransieG,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the bill was due data usage on ***, the usage limit service was only set on 2015-06-26 which means that any charges prior to that date you are liable for. July, August and September invoices where R360.00 each. The usage limit service prevents you from being charged once you have exhausted your monthly allocated inclusive value.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the bill was due data usage on ***, the usage limit service was only set on 2015-06-26 which means that any charges prior to that date you are liable for. July, August and September invoices where R360.00 each. The usage limit service prevents you from being charged once you have exhausted your monthly allocated inclusive value.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply13 Oct 2015, 21:55
Official
Hello FransieG,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the bill was due data usage on ***, the usage limit service was only set on 2015-06-26 which means that any charges prior to that date you are liable for. July, August and September invoices where R360.00 each. The usage limit service prevents you from being charged once you have exhausted your monthly allocated inclusive value.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the bill was due data usage on ***, the usage limit service was only set on 2015-06-26 which means that any charges prior to that date you are liable for. July, August and September invoices where R360.00 each. The usage limit service prevents you from being charged once you have exhausted your monthly allocated inclusive value.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,