MN
Mmopa N
1 reviews | Active since Jul 2015
07 Jul 2015, 15:13
Over Billing on my Top Up Lines Cancel Contracts
I have been overbilled by MTN on my Top Up Contracts. I normally pay R1300 a month. The past two months MTN has been deduction R2600 on my account for the Top Up Contracts I have with them. This is double the amount I am liable for. I do not appreciate this. MTN is inconveniencing me to a very large extent. I cannot afford this amount. I would like to cancel my contracts. I have also been paying for a line where the phone has been in for repairs I do not have the SIM Card. The phone has been in for repairs for over 6 weeks.
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MTN South Africa's replyOfficial
08 Jul 2015, 16:34Hello FrancinaMN,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that a data billing query has been logged to investigate the data charges on the May and June invoices. The reference number is Request ***.
The matter has been escalated to the Retentions Department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that a data billing query has been logged to investigate the data charges on the May and June invoices. The reference number is Request ***.
The matter has been escalated to the Retentions Department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply08 Jul 2015, 16:34
Official
Hello FrancinaMN,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that a data billing query has been logged to investigate the data charges on the May and June invoices. The reference number is Request ***.
The matter has been escalated to the Retentions Department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that a data billing query has been logged to investigate the data charges on the May and June invoices. The reference number is Request ***.
The matter has been escalated to the Retentions Department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***