1 reviews | Active since Feb 2015
Over billing on my account
<p>Mtn just changed the monthly premium for what was agreed upon they are now charging more and the have not contacted me on the changes. I only received a invoice and they left out the part to inform me why the premium went up.</p> <p>They are keeping me in the dark on charges they make on my bill </p> <p> </p> <p>Feel like they charge what they want when it suits them the stole the money because I was bot aware of any changes </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your monthly premium has not changed, on the invoices dated 2016-08-13 and 2016-09-13 your account was billed more than R199.01 because of an international calling bundle that was activated via the self-help service, the bundle has been cancelled.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your monthly premium has not changed, on the invoices dated 2016-08-13 and 2016-09-13 your account was billed more than R199.01 because of an international calling bundle that was activated via the self-help service, the bundle has been cancelled.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***