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Norman S

1 reviews | Active since Jan 2011

03 Oct 2020, 18:20

OVER BILLING OF MY TOTAL OF THREE CONTRACTS AND SHOCKING TREATMENT, BEING IGNORED BY THE MANAGEMENT OF MTN

I have 3 contracts with MTN and my monthly deduction for all 3 was R1,496 as at February 2020 and R1,604 on the 26th August 2020 and R2,210 Having phoned on the 27th I spoke to Palesa querying this R2,210 deduction and she informed me that her office would come back to me that day to sort my query out. Having not heard anything I received a review request from MTN asking me to rate Palesa's service - I complained about the large additional deduction saying I was extremely unhappy and would they get someone to come back to me but no-one did. On Friday the 2nd I phoned again and spoke to Buhle and told her about my very serious concerns and she said she would get the manager, Thami Gumbi to phone me but I haven't heard from him. I find this total lack of service unacceptable and the best business MTN can get is 1 Repeat business and 2 Advertising by word of mouth. This matter is very distressing and needs urgent attention from the MD of MTN as this treatment of clients is totally unacceptable. I wait to hear further as a matter of URGENCY.

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Norman S's update03 Oct 2020, 18:26
Reviewer Update
I have 3 contracts with MTN and my monthly deduction for all 3 was R1,496 as at February 2020 and R1,604 on the 26th August 2020 and R2,210 on the 26th September 2020 Having phoned on the 27th September 2020 I spoke to Palesa querying this R2,210 deduction and she informed me that her office would come back to me that day to sort my query out. Having not heard anything I received a review request from MTN asking me to rate Palesa's service - I complained about the large additional deduction saying I was extremely unhappy and would they get someone to come back to me but no-one did. On Friday the 2nd I phoned again and spoke to Buhle and told her about my very serious concerns and she said she would get the manager, Thami Gumbi to phone me but I haven't heard from him. I find this total lack of service unacceptable and the best business MTN can get is 1 Repeat business and 2 Advertising by word of mouth. This matter is very distressing and needs urgent attention from the MD of MTN as this treatment of clients is totally unacceptable. I wait to hear further as a matter of URGENCY.