JR
JULIAN R
1 reviews | Active since Jan 2016
22 Jan 2016, 10:06
Over billing of account
MTN has been over billing my mothers contract account with them. We have notified them several times, even have reference numbers, but they have not refunded her nor contacted us on the status quo. We have even contacted them on their Twitter page. Instead, they are busy contacting us telling us that we should upgrade our contract package. We need help to get that refund money!
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Replies (1)
MTN South Africa's replyOfficial
25 Jan 2016, 10:53Hello Acculturate,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that the request for a credit has been escalated to the Billing department for assistance , reference number REQ:***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that the request for a credit has been escalated to the Billing department for assistance , reference number REQ:***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply25 Jan 2016, 10:53
Official
Hello Acculturate,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that the request for a credit has been escalated to the Billing department for assistance , reference number REQ:***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that the request for a credit has been escalated to the Billing department for assistance , reference number REQ:***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***