CW
Corne W
1 reviews | Active since Aug 2014
10 Jul 2015, 09:17
Over billing / incorrect billing
Since MTN took over my account from Nashua Mobile, I have had endless problems and not one account has been billed correctly! I had 2 contracts, the one of which we cancelled and moved to CellC. I was given a settlement figure which was paid. My account should be just over R800 and yet my bill is again R1603 - this is unacceptable! Can no one take accountability and make corrections in order to get this right! How hard is it to correct details on your systems to allow for correct billing! This has been going on for over 3 months now, I am exhausted! Is there one decent exec at MTN that can fix this!? This is disgusting service and I am not happy!
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MTN South Africa's replyOfficial
28 Jul 2015, 12:35Hello cornevw2280,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply28 Jul 2015, 12:35
Official
Hello cornevw2280,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,