RT
Roxanne T
1 reviews | Active since Jun 2015
22 Jun 2015, 08:25
OVER BILLING & INCORRECT ACCOUNT PROCESSING
ANGRY CUSTOMER!!!<br> <br> I upgraded my contract first week of May 2015 - i took out a package of 580.00 per month. This will include 300sms, 200 miniutes and 500MB data - IPHONE 6. once my contracted was active i phone customer care as advised by Sales guy Called Nick. i capt my contract to not go over this minutes, sms or data. However the following happened.<br> <br> I first installment was 316.00 and i did not receive my Data Bundle or my SMS.<br> <br> This morning i received a message that i have to pay an amount of 723.58 by 26/06. WHY !!!<br> <br> Conveniently all MTN call center staff is on strike and i have tried non stop to contact someone to check my account. No joy!!!<br> <br> Please guys if you can avoid using MTN do it!!!
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MTN South Africa's replyOfficial
03 Jul 2015, 13:46Hello roxstar28,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account our system reflects that your upgrade was done and you had been charged an Upgrade fee of R92.10 excl. The R723.58 includes the Upgrade fee of R92.10. The month after you had been charged correctly. The system also reflects that you have been provisioned with the 500Mb of data and 300 SMS.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account our system reflects that your upgrade was done and you had been charged an Upgrade fee of R92.10 excl. The R723.58 includes the Upgrade fee of R92.10. The month after you had been charged correctly. The system also reflects that you have been provisioned with the 500Mb of data and 300 SMS.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
Best regards,
MTN South Africa's reply03 Jul 2015, 13:46
Official
Hello roxstar28,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account our system reflects that your upgrade was done and you had been charged an Upgrade fee of R92.10 excl. The R723.58 includes the Upgrade fee of R92.10. The month after you had been charged correctly. The system also reflects that you have been provisioned with the 500Mb of data and 300 SMS.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account our system reflects that your upgrade was done and you had been charged an Upgrade fee of R92.10 excl. The R723.58 includes the Upgrade fee of R92.10. The month after you had been charged correctly. The system also reflects that you have been provisioned with the 500Mb of data and 300 SMS.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
Best regards,