Over Billing Data LIne: ***

Item: MTN South Africa
Rating: 2
Author: Sharita J

From Sept 2014 to date I have been over billed on data I have requested for the URL on many occasions but received nothing I have been to Mtn complaints and no response I have written to Hello Peter in June and on 19 June MTN responded REQ: 516068 DATES & REFERENCE NUMBERS WHEN I CONTACTED MTN: 18 NOV 2014 REQUESTD FOR URL 4 DEC 2014 - *** & *** 15 DEC 2014 - 17 DEC 2014 - *** 18 DEC 2014 21 DEC 2014 - *** 22 DEC ***659 29 DEC 2014 - TEAM LEADER: *****GWA MASLEGO REGARDING REFUND WHICH I STILL DISPUTED. 10 JAN 2015- *** 5 FEB 2015 - ***4 9 FEB 2015 - *** 24 MARCH 2015 - *** 24 APR 2015- *** 15 JUN 2015 - REQ FROM MTN STORE MALL@ REDS 30 JUN 2015 - *** 7 JUL 2015 - SYSTEM OFF LINE 9 JUL - *** 24 JUL - DISCONNECTED 26 JUL - *** 26 Aug - *** 4 Sep - *** 7 Sep - MTN Complaints #***6 called on 9 Sep was told no records ref *** I should call credit control tried credit control but to no avail. MTN should not respond on Hello Peter saying that the matter is being handled where as nothing is been done like from 19 June to date. MTN this is *****

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MTN South Africa's replyOfficial

11 Sept 2015, 10:17

Hello sharitaj,

Thank you for post.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.

Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.

We sincerely hope that we are able to restore your faith in us.

Kind regards
Farhaana
REQ:***

MTN South Africa's reply11 Sept 2015, 10:17

Official