Over Billing Data line: ***

As per REQ*** and my visit to Head Office to request for itemised Billing, after receiving the URL and CDR I queried the following If you look at the CDR for August, for example on 17 August it indicates that as from 11:10:34 I have been billed with those amounts at those specific times which is a matter of within 5 minutes or 6 minutes I have been billed those amounts which I highlighted in the attachment that I sent to you, I really do not understand if I have not been downloading or updating how are these charges calculated, therefore I should be given proof of the duration of being on the site and how did we reach to that amount of date being used, also the URL indicates I went on the site at 11h00 however the billing was at 10h55, I was informed that I could have been from one site to another and the charges are valid and if I am not happy the I should go to the ombudsman. I would like for MTN to please explain to me as to how these charges are calculated, I have paid my bill however I still dispute these charges. Somebody from the URL and Billing departments needs to explain this to me and I should be given the exact duration of being on a site.<br> <br>