Over Billing Data Line: ***

With regards to REQ: ***, Thulisile Dube has responded to my request via MTN sms line, and requested that I indicate if I want the itemised billing at an additional cost, however I tried to respond on the sms and was told invalid code, I have tried to call MTN ***) on numerous occasions to get a hold of her but unfortunately I am always referred to the call centre which is unable to assist me.<br> <br> It would be appreciated if MTN can respond in a more appropriate manner and to try and resolve matters instead of replying on Hello Peter that your request has been forwarded to the relevant department for handling, and that relevant department responds in such a way that they cannot be contacted. How does this resolve the matter?