1 reviews | Active since Aug 2014
<p>I've had my MTN contract for over 3 years now. I made my upgrade last year April with no problems until last month.</p> <p> </p> <p>My contract is a top up with a monthly payment of R690. Last month I was billed R900 and when I called customer care I was told it was because I bought data on credit? I don't even know how to use this credit facility as I always buy airtime which I convert to data bundles. I was told my query would be sent to the billing department for investigation. Nobody has contacted me since. This month I was billed R892? This is ridiculous! Is Mtn trying to recoup the billion dollars fine by committing blatant **************** against its customers?</p> <p> </p> <p>I need answers as to why I'm being billed for facilities I am not using and how things can just change mid contract without informing me. </p>
Good day Nkateko,
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided, the number is incomplete. May you kindly provide us with your MTN contract cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Nkateko,
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided, the number is incomplete. May you kindly provide us with your MTN contract cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
Good day
My number is ***
Good day
My number is ***
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